Nine Fincap operates under Australian Credit Licence (ACL) 562348 and provides credit assistance services in accordance with the National Consumer Credit Protection Act 2009.

Our Services

We provide assistance in:

• Residential home loans
• Investment property loans
• Commercial lending
• Development finance
• Business lending
• Vehicle and asset finance
• Ethical finance solutions
• Private funding solutions

Our Panel of Lenders

We have access to a broad panel of banks, non-bank lenders, private funders, and ethical finance providers.

Fees & Commissions

We may receive commissions from lenders when finance is settled. In some circumstances, fees may also be payable by clients for services provided. Full details will be disclosed before proceeding.

Responsible Lending

We are committed to responsible lending and ensuring finance recommendations are appropriate to each client’s objectives and financial situation.

Complaints & Dispute Resolution

If you have a complaint, please contact us directly.

Email: kuldeep@ninefincap.com.au
Phone: +61 449 907 746

If your complaint is not resolved, you may contact the Australian Financial Complaints Authority (AFCA).

Website: www.afca.org.au
Phone: 1800 931 678

Complaints & Dispute Resolution

At Nine Fincap, we are committed to providing high-quality service and resolving complaints efficiently and fairly.

How to Make a Complaint

If you are dissatisfied with our services, please contact us:

Email: kuldeep@ninefincap.com.au
Phone: +61 449 907 746

Please provide:

• Your name and contact details
• Details of your complaint
• Relevant supporting documents
  
  

Complaint Resolution Process

We aim to:

• Acknowledge complaints promptly
• Investigate complaints fairly
• Provide a response within required regulatory timeframes

External Dispute Resolution

If you are not satisfied with our response, you may contact:

Australian Financial Complaints Authority (AFCA)

Website: www.afca.org.au
Phone: 1800 931 678
Email: info@afca.org.au